Privacy policy

Oriona Oficial operates this store and website, including data, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Oriona Oficial is powered by Shopify technology, which allows us to offer the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, the latter will govern with respect to the collection, processing and disclosure of your personal information.

We invite you to read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed in accordance with this Policy.

Personal information we collect or process

When we use the term "personal information", we are referring to any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or de-identified, such that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you reside and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, telephone number and email address.
  • Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including items you browse, add to cart, save to wishlist, or purchase, return, exchange, or cancel, as well as your previous transactions.
  • Communications with us, including information you provide in your communications with us, such as when you submit a customer service complaint.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including information relating to your interaction with the Services, such as how and when you use them or navigate within them.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide us with your personal information by any other means.
  • Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to enable certain technologies or when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or what Services you use, we may use your personal information for the following purposes:

  • Providing, personalising and improving the Services.We use your personal information to provide you with the Services, which includes performing our contract with you, processing your payments, managing your orders, remembering your preferences and items you are interested in, sending you notifications about your account, processing your purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging for shipping, facilitating returns and exchanges, posting reviews, and providing you with a great shopping experience. personalized, for example by recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.
  • Marketing and advertising.We use your personal information for marketing and promotional purposes, such as sending commercial, advertising and promotional communications via email, text message or postal mail, as well as displaying online advertisements for products or services on the Services themselves or on other websites, including based on items you have previously purchased, added to your cart or other activities on the Services.
  • Security and fraud prevention.We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or respond to potentially fraudulent, illegal, dangerous, or malicious activity, protect public safety, and ensure the security of our services. If you decide to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password or other information with anyone.
  • Communications with you.We use your personal information to provide you with customer service, respond to your requests, provide services to you effectively and maintain our business relationship with you.
  • Legal reasons.We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement agencies or government authorities, as well as to investigate or participate in civil discovery proceedings, potential or actual litigation, or other legal proceedings of a contentious nature, and to enforce or investigate possible violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for lawful reasons, in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order and shipping management).
  • With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different stores and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to ask us not to share information about you for personalized advertising and marketing purposes based on your online activity with different business owners and websites.
  • When you indicate, request, or otherwise consent to us disclosing certain information to third parties, such as for product delivery or through the use of social network widgets or login integrations.
  • With our affiliates or, generally, within our corporate group.
  • In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants or other similar requests), to enforce the Terms of Service or relevant policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information relating to your access and use of the Services, in order to provide and improve the Services to you. In order to provide and improve the Services to you, information that you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own. Additionally, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, with other business owners, and with the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, with other business owners, and with the Shopify platform itself. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise the rights relating to the use of such information for these purposes. For more information about how Shopify uses your personal information and the rights you may have, you can review Shopify's Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information here: Link to Shopify Privacy Portal.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you access links to sites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other terms and conditions. We do not guarantee or assume any responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be visible to other users of the Services and users of such third-party platforms, without limitations as to its use by us or by third parties. The inclusion of such links does not in itself imply any approval of the contents of such platforms nor their owners or managers, unless this is expressly indicated in the Services themselves.

Children's data

The Services are not intended for use by minors and we do not knowingly collect personal information from minors under the applicable law in your jurisdiction. If you are the parent or legal guardian of a minor who has provided us with personal information, you can contact us using the contact information below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information from anyone under the age of 16.

Security and retention of your information

Please note that no security measures are perfect or foolproof and we cannot guarantee "absolute security". Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsafe channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as the need to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you reside, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, they may only apply in certain circumstances and, in some cases, we may refuse your request where the law allows.

  • Right of access.You may have the right to request access to the personal information we hold about you.
  • Right to erasure.You may have the right to ask us to delete the personal information we hold about you.
  • Right to rectification.You may have the right to request that we rectify inaccurate personal information that we hold about you.
  • Right to data portability.You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Management of communication preferences.We may send you promotional emails and you can opt out of receiving them at any time by using the unsubscribe option in our emails. If you choose not to receive them, we may continue to send you non-promotional emails, such as those related to your account or orders you have placed.

If you live in the United Kingdom or the European Economic Area (EEA), subject to exceptions and limitations under local law, you may exercise the following rights in addition to those described above:

  • Opposition to processing and limitation of processing:You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
  • Withdrawal of consent:Where the processing of your personal information is based on your consent, you have the right to withdraw that consent. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent before the revocation.

You may exercise any of these rights at the locations indicated in the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and the rights you may have, including those relating to data processed by Shopify, you can visithttps://privacy.shopify.com/in.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, to the extent permitted or required by applicable law. In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf in order to exercise your rights. Before accepting a request from a representative, we will require that they provide evidence that they have been authorized by you to act on your behalf, and we may need to ask you to verify your identity directly with us. We will respond to your request within a reasonable time, as established by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details set out below. Depending on where you live, you may have the right to challenge our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of data protection authorities here.

International transfers

Please note that we may transfer, store and process your personal information outside of the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or any equivalent contract issued by the relevant authority in the United Kingdom, as applicable, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the “Last Updated” date and provide notice of changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call us at [phone number], or email us atinfo@orionaoficial.com. For the purposes of applicable data protection law, we are the data controller of your personal information.