Refund policy

Can I return my order?

Yes, it's possible. If you are not satisfied with the items ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

  • The order still contains all the correct parts and components and the packaging arrived in exactly the same condition as the product was shipped.
  • There is evidence of normal use of the product; breakages due to careless handling are not covered.
  • Products for which hygiene is important have been cleaned thoroughly before starting the return process.
  • The product was found to be defective upon receipt.

We reserve the right to charge the customer for shipping costs. The return will be processed within 7 working days and, if the conditions are met, the return will be officially recognized within this period.

We reserve the right to refuse returned items if we suspect that they have been used or damaged for reasons beyond our control.

How can I return my order?

If your order meets the conditions above, please follow these steps to start the returns process:

  1. Send an email to: info@orionaoficial.com
  2. Make sure the email includes:
    • Order number.
    • Reason for the return request.
    • Photos of the product (if damaged).
    • Customer's first and last name.
    • Customer's address.

We will contact you and provide you with the return address. Never send the return to the original sender; we will provide you the correct address after your request.

You, the customer, are responsible for shipping costs for returning the product.

Right of withdrawal (for consumers)

The consumer has the right to withdraw according to the following provisions, if he is a natural person who enters into a contract for purposes not mainly attributable to his commercial or professional activity.

A. WITHDRAWAL CONDITIONS

Deadline for withdrawal: 14 days starting from the day on which you, or a third party designated by you (other than the carrier), received or accepted the last goods.

Because we operate a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.

To exercise your right of withdrawal, you must inform ORIONA clearly (for example, by email toinfo@orionaoficial.com) of your decision to withdraw from this contract. The withdrawal will be considered completed when we have received the goods. The costs of returning the goods are the responsibility of the buyer.

Registration of shipments in transit

Since our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already on their way to you, it is not possible to cancel the order. Please wait to receive the goods and return them later. Of course, you can inform us in advance of your intention to withdraw.

To ensure the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of withdrawal

If you withdraw from this contract, we must refund to you all payments we have received from you, with the exception of delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest one offered by us), without delay and at the latest within 14 days from the day on which we receive notification of your withdrawal and receipt of the goods. For this refund we will use the same payment method you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged fees for this refund.

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.